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Chapter 8

Communicating Customer Value: Promotion to Evangelism

Kommunikationsprozess
Kommunikationsprozess
The communication process is the transmission and reception of messages or information from one sender to the receiver. It involves the sender encoding an ...
Ziele der Kommunikation
Ziele der Kommunikation
Marketing communication objectives refer to the strategic goals that guide promotional activities. They set the stage for messaging strategies, content ...
Das AIDA Modell
Das AIDA Modell
The AIDA model, which stands for Attention, Interest, Desire, and Action, helps businesses understand the buying process of a potential buyer. Consider ...
Integrierte Marketingkommunikation
Integrierte Marketingkommunikation
Integrated marketing communication is the strategic combination of various marketing channels to convey a unified and compelling message to target ...
Effektive Marketingkommunikation
Effektive Marketingkommunikation
Effective marketing communication lays the foundation for executing an integrated marketing communication plan. The IMC plan has seven steps. The first ...
Werbung I
Werbung I
Advertising is a paid strategy that brands and organizations employ to promote their offerings through diverse channels, including TV, radio, print media, ...
Werbung II
Werbung II
Print and outdoor ads are two major forms of advertisements. Print ads are promotional messages inked on paper and distributed via diversified outreach ...
Werbung III
Werbung III
TV and radio ads are classic and impactful mass-marketing methods for engaging audiences. Television advertising is a powerful platform for businesses to ...
Prominente Empfehlungen und Influencer
Prominente Empfehlungen und Influencer
Celebrity endorsement and influencer marketing involve brands partnering with famous individuals to promote their products or services. Celebrity ...
Verkaufsförderung I
Verkaufsförderung I
Sales promotions are short-term incentives designed to stimulate purchases of goods and services. Businesses leverage these promotions to unveil exciting ...
Verkaufsförderung II
Verkaufsförderung II
Sales promotion helps attract customers and promote sales in various ways. For example, coupons offer item discounts, such as Kellogg's ...
Verkaufsförderung III
Verkaufsförderung III
Trade-oriented sales promotion strategically targets channel intermediaries to push products to consumers. It includes tools like trade allowances, ...
Persönlicher Verkauf I
Persönlicher Verkauf I
Personal or one-to-one selling is a direct, face-to-face process where a salesperson builds relationships with potential customers, understands their ...
Persönlicher Verkauf II
Persönlicher Verkauf II
The personal selling process includes the steps involved in the one-on-one selling technique. Harry is an electric vehicle sales representative engaged in ...
Direktmarketing I
Direktmarketing I
Direct marketing is a technique that communicates a personalized message directly to a target audience to inspire actions. It is a cost-effective way for ...
Direktmarketing II
Direktmarketing II
Various industries use direct marketing to attract potential customers and engage with existing customers. For example, banks use various direct marketing ...
Online-Marketing I
Online-Marketing I
Online marketing is all about promoting products and services on the internet. It has become increasingly essential for businesses due to the rise in ...
Online-Marketing II
Online-Marketing II
Businesses use a dynamic blend of online marketing tools, including search engine optimization, content marketing, pay-per-click, social media, email, and ...
Öffentlichkeitsarbeit I
Öffentlichkeitsarbeit I
Public relations or PR are activities aimed at promoting and managing a company's reputation and influencing public opinion to gain support. PR can be ...
Öffentlichkeitsarbeit II
Öffentlichkeitsarbeit II
Public relations or PR tools include publications, video-audio programs, annual reports, media relations, websites, and social media designed to convey ...
Marketing Funnel - Konzept
Marketing Funnel - Konzept
The Marketing Funnel is a model representing a customer's journey from product discovery to purchase. It acts as a guide for businesses on media ...
Marketing Funnel - Anwendung
Marketing Funnel - Anwendung
The marketing funnel aids marketers in choosing the appropriate media at each step of the process. In the awareness stage, marketers select diverse media ...
IMC Haushalt I
IMC Haushalt I
The IMC budget represents the total money allocated for all promotional activities. It prevents a company from overspending or underspending on ...
IMC Haushalt II
IMC Haushalt II
Companies use structured approaches to allocate resources effectively when creating marketing budgets. For example, XYZ Mobile allocates a five hundred ...
Planen einer Kampagne
Planen einer Kampagne
Planning a campaign involves detailing each step and timing to coordinate activities effectively toward the campaign goals. For example, Puma's ...
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