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Chapter 8

Communicating Customer Value: Promotion to Evangelism

Processo di comunicazione
Processo di comunicazione
The communication process is the transmission and reception of messages or information from one sender to the receiver. It involves the sender encoding an ...
Obiettivi della comunicazione
Obiettivi della comunicazione
Marketing communication objectives refer to the strategic goals that guide promotional activities. They set the stage for messaging strategies, content ...
Il modello AIDA
Il modello AIDA
The AIDA model, which stands for Attention, Interest, Desire, and Action, helps businesses understand the buying process of a potential buyer. Consider ...
Comunicazione Marketing Integrata
Comunicazione Marketing Integrata
Integrated marketing communication is the strategic combination of various marketing channels to convey a unified and compelling message to target ...
Comunicazione di marketing efficace
Comunicazione di marketing efficace
Effective marketing communication lays the foundation for executing an integrated marketing communication plan. The IMC plan has seven steps. The first ...
Pubblicità I
Pubblicità I
Advertising is a paid strategy that brands and organizations employ to promote their offerings through diverse channels, including TV, radio, print media, ...
Pubblicità II
Pubblicità II
Print and outdoor ads are two major forms of advertisements. Print ads are promotional messages inked on paper and distributed via diversified outreach ...
Pubblicità III
Pubblicità III
TV and radio ads are classic and impactful mass-marketing methods for engaging audiences. Television advertising is a powerful platform for businesses to ...
Sponsorizzazioni di celebrità e influencer
Sponsorizzazioni di celebrità e influencer
Celebrity endorsement and influencer marketing involve brands partnering with famous individuals to promote their products or services. Celebrity ...
Promozione delle vendite I
Promozione delle vendite I
Sales promotions are short-term incentives designed to stimulate purchases of goods and services. Businesses leverage these promotions to unveil exciting ...
Promozione delle vendite II
Promozione delle vendite II
Sales promotion helps attract customers and promote sales in various ways. For example, coupons offer item discounts, such as Kellogg's ...
Promozione delle vendite III
Promozione delle vendite III
Trade-oriented sales promotion strategically targets channel intermediaries to push products to consumers. It includes tools like trade allowances, ...
Vendita personale I
Vendita personale I
Personal or one-to-one selling is a direct, face-to-face process where a salesperson builds relationships with potential customers, understands their ...
Vendita personale II
Vendita personale II
The personal selling process includes the steps involved in the one-on-one selling technique. Harry is an electric vehicle sales representative engaged in ...
Marketing diretto I
Marketing diretto I
Direct marketing is a technique that communicates a personalized message directly to a target audience to inspire actions. It is a cost-effective way for ...
Marketing diretto II
Marketing diretto II
Various industries use direct marketing to attract potential customers and engage with existing customers. For example, banks use various direct marketing ...
Online Marketing I
Online Marketing I
Online marketing is all about promoting products and services on the internet. It has become increasingly essential for businesses due to the rise in ...
Online Marketing II
Online Marketing II
Businesses use a dynamic blend of online marketing tools, including search engine optimization, content marketing, pay-per-click, social media, email, and ...
Relazioni pubbliche I
Relazioni pubbliche I
Public relations or PR are activities aimed at promoting and managing a company's reputation and influencing public opinion to gain support. PR can be ...
Relazioni pubbliche II
Relazioni pubbliche II
Public relations or PR tools include publications, video-audio programs, annual reports, media relations, websites, and social media designed to convey ...
Imbuto di marketing - Concetto
Imbuto di marketing - Concetto
The Marketing Funnel is a model representing a customer's journey from product discovery to purchase. It acts as a guide for businesses on media ...
Funnel di marketing - Applicazione
Funnel di marketing - Applicazione
The marketing funnel aids marketers in choosing the appropriate media at each step of the process. In the awareness stage, marketers select diverse media ...
Bilancio IMC I
Bilancio IMC I
The IMC budget represents the total money allocated for all promotional activities. It prevents a company from overspending or underspending on ...
Bilancio IMC II
Bilancio IMC II
Companies use structured approaches to allocate resources effectively when creating marketing budgets. For example, XYZ Mobile allocates a five hundred ...
Pianificazione di una campagna
Pianificazione di una campagna
Planning a campaign involves detailing each step and timing to coordinate activities effectively toward the campaign goals. For example, Puma's ...
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