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Chapter 5

Creating Customer Value: Product to Experience

المنتجات والخدمات والخبرات
المنتجات والخدمات والخبرات
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
مستويات المنتج
مستويات المنتج
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
<span style="direction:rtl;display:inline-block;">أنواع المنتجات</span>
أنواع المنتجات
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
<span style="direction:rtl;display:inline-block;">اعتبارات التسويق للمنتجات الاستهلاكية</span>
اعتبارات التسويق للمنتجات الاستهلاكية
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
<span style="direction:rtl;display:inline-block;">قرارات المنتج والخدمة الفردية</span>
قرارات المنتج والخدمة الفردية
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
قرارات خط الإنتاج
قرارات خط الإنتاج
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
قرارات مزيج المنتجات
قرارات مزيج المنتجات
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
<span style="direction:rtl;display:inline-block;">العلامة التجارية I</span>
العلامة التجارية I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
<span style="direction:rtl;display:inline-block;">العلامة التجارية II</span>
العلامة التجارية II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
<span style="direction:rtl;display:inline-block;">استراتيجيات العلامة التجارية</span>
استراتيجيات العلامة التجارية
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
<span style="direction:rtl;display:inline-block;">التعبئة والتغليف ووضع العلامات</span>
التعبئة والتغليف ووضع العلامات
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
<span style="direction:rtl;display:inline-block;">تسويق الخدمات 1</span>
تسويق الخدمات 1
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
<span style="direction:rtl;display:inline-block;">تسويق الخدمات 2</span>
تسويق الخدمات 2
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
تطوير منتج جديد - الحاجة
تطوير منتج جديد - الحاجة
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
عملية تطوير منتج جديد
عملية تطوير منتج جديد
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
<span style="direction:rtl;display:inline-block;">تطبيق تطوير المنتج الجديد</span>
تطبيق تطوير المنتج الجديد
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
انتشار الابتكار
انتشار الابتكار
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
دورة حياة المنتج والاستراتيجيات ذات الصلة
دورة حياة المنتج والاستراتيجيات ذات الصلة
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
العلامة التجارية ومحفظة المنتجات
العلامة التجارية ومحفظة المنتجات
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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