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Chapter 5

Creating Customer Value: Product to Experience

Products, Services, and Experiences
Products, Services, and Experiences
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
Levels of a Product
Levels of a Product
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Types of Products
Types of Products
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Marketing Considerations for Consumer Products
Marketing Considerations for Consumer Products
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Individual Product and Service Decisions
Individual Product and Service Decisions
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Product Line Decisions
Product Line Decisions
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Product Mix Decisions
Product Mix Decisions
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Branding I
Branding I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Branding II
Branding II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Branding Strategies
Branding Strategies
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Packaging and Labeling
Packaging and Labeling
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Services Marketing I
Services Marketing I
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Services Marketing II
Services Marketing II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
New Product Development - Need
New Product Development - Need
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
New Product Development - Process
New Product Development - Process
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
New Product Development- Application
New Product Development- Application
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Diffusion of Innovation
Diffusion of Innovation
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Product Lifecycle and Relevant Strategies
Product Lifecycle and Relevant Strategies
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Brand and Product Portfolio
Brand and Product Portfolio
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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