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Chapter 5

Creating Customer Value: Product to Experience

产品、服务和体验
产品、服务和体验
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
产品的级别
产品的级别
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
产品类型
产品类型
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
消费品的营销注意事项
消费品的营销注意事项
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
单个产品和服务决策
单个产品和服务决策
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
产品线决策
产品线决策
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
产品组合决策
产品组合决策
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
品牌推广 I
品牌推广 I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
品牌 II
品牌 II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
品牌战略
品牌战略
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
包装和标签
包装和标签
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
服务营销 I
服务营销 I
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
服务营销 II
服务营销 II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
新产品开发 - 需求
新产品开发 - 需求
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
新产品开发 - 流程
新产品开发 - 流程
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
新产品开发 - 应用
新产品开发 - 应用
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
创新的传播
创新的传播
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
产品生命周期和相关策略
产品生命周期和相关策略
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
品牌和产品组合
品牌和产品组合
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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