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Chapter 5

Creating Customer Value: Product to Experience

Produits, services et expériences
Produits, services et expériences
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
Niveaux d’un produit
Niveaux d’un produit
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Types de produits
Types de produits
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Considérations relatives à la commercialisation des produits de consommation
Considérations relatives à la commercialisation des produits de consommation
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Décisions individuelles en matière de produits et de services
Décisions individuelles en matière de produits et de services
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Décisions relatives à la gamme de produits
Décisions relatives à la gamme de produits
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Décisions relatives à la gamme de produits
Décisions relatives à la gamme de produits
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Image de marque I
Image de marque I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Image de marque II
Image de marque II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Stratégies de marque
Stratégies de marque
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Emballage et étiquetage
Emballage et étiquetage
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Services Marketing I
Services Marketing I
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Services Marketing II
Services Marketing II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Développement de nouveaux produits - Besoin
Développement de nouveaux produits - Besoin
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
Développement de nouveaux produits - Processus
Développement de nouveaux produits - Processus
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
Développement de nouveaux produits - Application
Développement de nouveaux produits - Application
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Diffusion de l’innovation
Diffusion de l’innovation
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Cycle de vie des produits et stratégies pertinentes
Cycle de vie des produits et stratégies pertinentes
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Portefeuille de marques et de produits
Portefeuille de marques et de produits
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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