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Chapter 5

Creating Customer Value: Product to Experience

Prodotti, servizi ed esperienze
Prodotti, servizi ed esperienze
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
Livelli di un prodotto
Livelli di un prodotto
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Tipologie di prodotti
Tipologie di prodotti
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Considerazioni di marketing per i prodotti di consumo
Considerazioni di marketing per i prodotti di consumo
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Decisioni individuali su prodotti e servizi
Decisioni individuali su prodotti e servizi
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Decisioni sulla linea di prodotti
Decisioni sulla linea di prodotti
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Decisioni sul mix di prodotti
Decisioni sul mix di prodotti
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Marchiatura I
Marchiatura I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Marchiatura II
Marchiatura II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Strategie di branding
Strategie di branding
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Imballaggio ed etichettatura
Imballaggio ed etichettatura
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Servizi Marketing I
Servizi Marketing I
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Servizi Marketing II
Servizi Marketing II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Sviluppo di nuovi prodotti - Necessità
Sviluppo di nuovi prodotti - Necessità
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
Sviluppo di nuovi prodotti - Processo
Sviluppo di nuovi prodotti - Processo
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
Sviluppo di nuovi prodotti - Applicazione
Sviluppo di nuovi prodotti - Applicazione
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Diffusione dell'innovazione
Diffusione dell'innovazione
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Ciclo di vita del prodotto e strategie pertinenti
Ciclo di vita del prodotto e strategie pertinenti
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Portafoglio di marchi e prodotti
Portafoglio di marchi e prodotti
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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