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Chapter 5

Creating Customer Value: Product to Experience

製品、サービス、エクスペリエンス
製品、サービス、エクスペリエンス
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
 製品のレベル
 製品のレベル
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
 製品の種類
 製品の種類
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
消費者製品のマーケティングに関する考慮事項
消費者製品のマーケティングに関する考慮事項
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
個々の製品とサービスの決定
個々の製品とサービスの決定
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
製品ラインの決定
製品ラインの決定
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
 製品構成の決定
 製品構成の決定
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
ブランディング I
ブランディング I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
ブランディングII
ブランディングII
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
 ブランド戦略
 ブランド戦略
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
パッケージングとラベリング
パッケージングとラベリング
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
サービスマーケティング l
サービスマーケティング l
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
サービスマーケティング II
サービスマーケティング II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
 新製品開発 - ニーズ
 新製品開発 - ニーズ
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
新製品開発プロセス
新製品開発プロセス
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
 新製品開発アプリケーション
 新製品開発アプリケーション
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
イノベーションの普及
イノベーションの普及
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
プロダクトライフサイクルと関連戦略
プロダクトライフサイクルと関連戦略
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
ブランドと製品ポートフォリオ
ブランドと製品ポートフォリオ
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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