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Chapter 5

Creating Customer Value: Product to Experience

Produkty, usługi i doświadczenia
Produkty, usługi i doświadczenia
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
Poziomy produktu
Poziomy produktu
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Rodzaje produktów
Rodzaje produktów
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Zagadnienia marketingowe dotyczące produktów konsumenckich
Zagadnienia marketingowe dotyczące produktów konsumenckich
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Indywidualne decyzje dotyczące produktów i usług
Indywidualne decyzje dotyczące produktów i usług
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Decyzje dotyczące linii produktów
Decyzje dotyczące linii produktów
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Decyzje dotyczące asortymentu produktów
Decyzje dotyczące asortymentu produktów
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Branding I
Branding I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Budowanie marki II
Budowanie marki II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Strategie brandingowe
Strategie brandingowe
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Pakowanie i etykietowanie
Pakowanie i etykietowanie
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Usługi Marketing I
Usługi Marketing I
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Marketing usług II
Marketing usług II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Rozwój nowego produktu - potrzeba
Rozwój nowego produktu - potrzeba
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
Rozwój nowego produktu - proces
Rozwój nowego produktu - proces
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
Rozwój nowego produktu - aplikacja
Rozwój nowego produktu - aplikacja
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Dyfuzja innowacji
Dyfuzja innowacji
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Cykl życia produktu i odpowiednie strategie
Cykl życia produktu i odpowiednie strategie
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Portfolio marek i produktów
Portfolio marek i produktów
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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