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Chapter 5

Creating Customer Value: Product to Experience

Produtos, Serviços e Experiências
Produtos, Serviços e Experiências
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
Níveis de um Produto
Níveis de um Produto
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Tipos de Produtos
Tipos de Produtos
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
Considerações de Marketing para Produtos de Consumo
Considerações de Marketing para Produtos de Consumo
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Decisões Individuais em Relação a Produtos e Serviços
Decisões Individuais em Relação a Produtos e Serviços
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Decisões da Linha de Produtos
Decisões da Linha de Produtos
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Decisões de Mix de Produtos
Decisões de Mix de Produtos
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Branding I
Branding I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Branding II
Branding II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Estratégias de Branding
Estratégias de Branding
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Embalagem e Rotulagem
Embalagem e Rotulagem
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Marketing de Serviços 1
Marketing de Serviços 1
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Marketing de Serviços II
Marketing de Serviços II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Desenvolvimento de Novos Produtos - Necessidade
Desenvolvimento de Novos Produtos - Necessidade
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
Processo de Desenvolvimento de Novos Produtos
Processo de Desenvolvimento de Novos Produtos
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
A Aplicação do Desenvolvimento de Novos Produtos
A Aplicação do Desenvolvimento de Novos Produtos
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Difusão da Inovação
Difusão da Inovação
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Ciclo de Vida do Produto e Estratégias Relevantes
Ciclo de Vida do Produto e Estratégias Relevantes
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
Marca e Portfólio de Produtos
Marca e Portfólio de Produtos
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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