营销漏斗代表了客户从最初对产品或服务的认知到购买的过程。它被描述为一个倒金字塔,并且被分成了各个阶段,其中的每个阶段在营销中都发挥着不同的作用。
认知阶段:标志着潜在客户开始熟悉产品或服务。此时的营销人员专注于通过内容营销、社交媒体和广告来提高品牌知名度的方式来吸引广泛的受众。
考虑阶段:在漏斗的中间,潜在客户完成了认知阶段,从而表达了对产品的兴趣。企业通过电子邮件营销、网络研讨会来培养潜在客户,从而解决了其中的痛点并建立起信任。
行动阶段:漏斗底部则代表了潜在客户被认为是高度合格的,并且处于接近做出购买决定的阶段。在这里,营销的重点将会转变为通过销售电话、免费试用或演示等策略来将这些潜在客户转化为客户(购买者)。
购买后:此时的重点将会转变为通过出色的支持、收集反馈以及鼓励推荐或积极的评价来留住客户并将其转变为拥护者。
营销漏斗会根据每个阶段的特定需求和行为来定制其中的工作和内容,从而来帮助企业获取到优质的客户。
来自章节 8:
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