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3.6 : Factors Affecting Consumer Decision Process - Social

Individuals are inherently social beings influenced by their interactions with others and the broader societal context. Several social factors significantly impact consumers' purchasing decisions.

  • Reference Groups:
    • Direct and Indirect Influence: Reference groups, comprising family, friends, colleagues, and online communities, exert direct or indirect influence on consumer decisions.
    • Aspirational Groups: Consumers may align their preferences with the perceived choices of aspirational reference groups, aiming for social acceptance or status.
  • Family Dynamics:
    • Roles and Relationships: Family roles and relationships significantly impact consumer decisions. The preferences of parents, spouses, or children can influence product choices.
    • Decision-Making Unit: Understanding who plays a key role in the decision-making process within a family is essential for marketers.
  • Roles:
    • Gender Roles: Societal expectations regarding gender roles influence product preferences. Marketers should consider how products align with traditional or evolving gender roles.
    • Age Roles: Different age groups may have specific roles and responsibilities, affecting their preferences and needs.
  • Status:
    • Social Status: Consumers may choose products or brands that reflect or enhance their social status.
    • Symbolic Consumption: Purchases are often influenced by the desire to signal a certain social status to others.

Understanding and catering to these aspects enables marketers to create targeted and effective marketing strategies.

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