Philip Kotler introduced the concept of three levels of a product.
These levels offer a structured approach to product development and marketing strategy for marketers. The core product level helps identify the basic need or benefit that drives consumers' purchasing decisions, guiding the product design process. The actual product level, involving tangible features and attributes, allows marketers to differentiate their offerings from competitors. The augmented product level, which includes additional services or benefits, enhances customer value and creates a competitive advantage.
From Chapter 5:
Now Playing
Creating Customer Value: Product to Experience
484 Views
Creating Customer Value: Product to Experience
492 Views
Creating Customer Value: Product to Experience
221 Views
Creating Customer Value: Product to Experience
219 Views
Creating Customer Value: Product to Experience
270 Views
Creating Customer Value: Product to Experience
775 Views
Creating Customer Value: Product to Experience
230 Views
Creating Customer Value: Product to Experience
289 Views
Creating Customer Value: Product to Experience
188 Views
Creating Customer Value: Product to Experience
173 Views
Creating Customer Value: Product to Experience
182 Views
Creating Customer Value: Product to Experience
239 Views
Creating Customer Value: Product to Experience
119 Views
Creating Customer Value: Product to Experience
285 Views
Creating Customer Value: Product to Experience
240 Views
See More
ABOUT JoVE
Copyright © 2025 MyJoVE Corporation. All rights reserved