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Chapter 5

Creating Customer Value: Product to Experience

Продукты, услуги и опыт
Продукты, услуги и опыт
The foundation for marketing mix planning is the market offering; It includes the products, services, and experiences created for the customers. Customers ...
 Уровни продукта
 Уровни продукта
A product's value extends beyond its physical attributes or fundamental service elements. In marketing, a product is viewed on three levels: core, ...
Виды продуктов
Виды продуктов
Marketers must understand the types of products and services they create to develop effective marketing mix strategies tailored to consumer needs and ...
 Рекомендации по маркетингу потребительских товаров
 Рекомендации по маркетингу потребительских товаров
Consumer goods are marketed differently based on the type of consumer products and associated purchasing behaviors. For example, in the confectionery ...
Индивидуальные решения по продуктам и услугам
Индивидуальные решения по продуктам и услугам
Businesses aim to develop products or services that fulfill customer needs at an acceptable price. It involves critical pre-development decisions that ...
Решения по продуктовой линейке
Решения по продуктовой линейке
A product line is a group of related products manufactured by a single company, often sharing similar functionalities, targeted at specific demographic ...
Решения по ассортименту продукции
Решения по ассортименту продукции
A product mix, or product portfolio, is a complete assortment of product lines that a company offers to its customers. For instance, P&G maintains ten ...
Брендинг I
Брендинг I
Branding involves crafting a unique identity for a company or product. It encapsulates a company's reputation and perception in the consumer's ...
Брендинг II
Брендинг II
A brand is a company's distinctive identity, comprising elements such as name, logo, symbol, characters, and slogans. For example, Airbnb's ...
Стратегии брендинга
Стратегии брендинга
There are five brand development strategies. These are: Line Extension which is about companies expanding their product line with new variants, flavors, ...
Упаковка и маркировка
Упаковка и маркировка
Packaging involves designing and creating a product's container or wrapping to protect the product, facilitate its handling and storage, and enhance ...
Маркетинг услуг 1
Маркетинг услуг 1
Services such as banking or healthcare are intangible economic activities that businesses offer consumers. Four distinct characteristics differentiate ...
Маркетинг услуг II
Маркетинг услуг II
Services marketing refers to planning and executing strategies to promote and sell services. The unique characteristics of services pose distinct ...
Разработка нового продукта- Потребность
Разработка нового продукта- Потребность
New Product Development, or NPD, is a business process that involves the conceptualization, design, development, and marketing of entirely new products or ...
Процесс разработки нового продукта
Процесс разработки нового продукта
The new product development or NPD process is a systematic, phased approach to creating and introducing innovative offerings to the market. It consists of ...
Приложение для разработки новых продуктов
Приложение для разработки новых продуктов
The NPD is a seven-stage process. To illustrate the process, let's consider creating a new snack, a flavored pretzel bite. The process begins with ...
Распространение инноваций
Распространение инноваций
The diffusion of innovation theory outlines how, why, and at what rate new ideas, products, or technologies spread among consumers. It categorizes ...
Жизненный цикл продукта и соответствующие стратегии
Жизненный цикл продукта и соответствующие стратегии
The Product Life Cycle or PLC curve aids marketers in strategizing, optimally allocating resources, anticipating market trends, and making timely ...
 Портфель брендов и продуктов
 Портфель брендов и продуктов
A brand portfolio represents all brands under a company, while a product portfolio comprises all products under these brands. Brand and product portfolio ...
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